Handelsbanken, the local relationship bank, has been serving individuals and businesses in Leeds since opening in 2001. Handelsbanken now has over 800 branches in 20 countries, and a network of over 200 branches across the UK.
As a modern bank with traditional values, Handelsbanken specialises in providing personal and competitive banking services. Its decentralised approach empowers each branch, meaning customers benefit from banking that meets their needs, from sound advice and from swift, clear decisions.
This local relationship approach has helped Handelsbanken to be rated top for customer satisfaction for the ninth year in a row, in an independent survey of British banks’ customers*, and also ranked top by its SME customers, in the government-backed Business Banking Insight Survey**.
Handelsbanken Leeds Wellington Street’s branch manager Andrew Shakeshaft comments: ‘’We are committed to building long-lasting relationships with customers by investing time to understand their immediate requirements, and also their longer term goals and ambitions. It’s all about meeting our customers’ expectations”. David Brady, Handelsbanken Leeds The Embankment’s branch manager, adds: ‘’We continue to grow our business through recommendations from our customers and the professional community. This demonstrates a clear demand for our traditional values of excellent personal service”.
* EPSI Rating, October 2017
** Business Banking Insight survey, run by the British Chambers of Commerce and the Federation of Small Businesses, January 2017: http://www.businessbankinginsight.co.uk (Providers with fewer than ten reviews have been excluded).